Buchel adds value through service delivery

Buchel sources its products independently and in volume from major local and international suppliers to ensure that their products are competitively priced. Add to this offering, the range of services and comprehensive product range available from Buchel, and our customers are rest assured of the best VALUE FOR MONEY.

Services provided
Experience and expertise are the two cornerstones of business for Buchel whose objective is to provide customers with superior customer service through:

• Maintaining showrooms that showcase the all-encompassing range of products;
• Personalised customer service at trade counters;
• Prompt tele-sales service to attend to telephone enquiries and orders;
• Opening of accounts with credit facilities;
• Providing tenders and quotes;
• Free packing and daily delivery of orders in the Gauteng area;
• Special deliveries for major orders up to a 500km radius;
• Deliveries by courier or postal service to the rest of the country;
• Arranging power tool repairs with major suppliers;
• Visiting clients and building sites to attend to product needs and problems.

Specialist ironmongery services

• Pricing bills of quantity;
• Specifications for new projects;
• Compilation of door schedules;
• Arranging of samples (mock-ups);
• Packing orders door by door for easy and correct installation by carpenters.

Customer base
Buchel services a diverse customer base, including:

• Building contractors in the residential and commercial markets;
• Building maintenance contractors;
• Government and semi-government departments;
• Industry (e.g. Sasol, Mittal Steel);
• Retail and wholesale merchants;
• Sub-contractors such as shopfitters, carpenters and plumbers;
• The DIY retail market.