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Value offering
Buchel sources its products independently and in volume from major local and international suppliers to ensure that its products are competitively priced. Add to this offering, the range of services and comprehensive product range available from Buchel, and customers are assured of the best VALUE FOR MONEY.
Service offering
Experience and expertise are the two cornerstones of business for Buchel, providing customers with superior customer service. To this end, Buchel:
- Maintains showrooms to showcase an all-encompassing range of products;
- Provides a personalised customer service at trade counters;
- Offers a prompt tele-sales service for telephone enquiries and orders;
- Opens accounts with credit facilities;
- Prepares tenders and quotes;
- Handles the free packing and daily delivery of orders in the Gauteng area;
- Delivers major orders up to a 500km radius;
- Facilitates deliveries by courier or postal service to the rest of the country;
- Arranges power tool repairs with major suppliers;
- Visits clients and building sites to attend to product needs and problems.
Specialist ironmongery services
- Pricing bills of quantity;
- Specifications for new projects;
- Compilation of door schedules;
- Arranging of samples (mock-ups);
- Packing orders door by door for easy and correct installation by carpenters.
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